bitji Frequently Asked Questions
Everything Bangladesh players need to know about registering, depositing via bKash and Nagad, withdrawing winnings, claiming bonuses, betting on BPL and IPL cricket, and staying safe on bitji.
Whether you are opening a bitji account for the first time from Dhaka, or a regular bettor in Chittagong asking about withdrawal processing times, this page has the answers. We have grouped the most common questions from Bangladesh players into five sections below. If you cannot find what you need, email our support team at [email protected] and we will respond within a few hours.
Fund your account in seconds via bKash, Nagad, Rocket, or Upay — no bank visit needed.
Winnings sent to your bKash or Nagad wallet, typically within 1-3 hours on business days.
256-bit SSL encryption protects every transaction and personal data record on bitji.
BPL, IPL, T20 World Cup and Bangladesh Tigers matches with competitive live odds.
Slots, live casino, crash games, and sports betting all in one mobile-friendly platform.
Strict age checks, deposit limits, and self-exclusion tools keep play responsible on bitji.
👤 Account & Registration
How do I create a bitji account?
Creating a bitji account takes under two minutes. Visit bitji.pro, tap the registration link, and fill in your full name, mobile number, email address, date of birth, and a secure password. You must be at least 21 years old to register. A verification code is sent to your mobile number to confirm and activate the account immediately.
What documents are required for KYC verification on bitji?
bitji requires a clear copy of a government-issued photo ID for KYC — your Bangladesh National ID (NID), passport, or driving licence all qualify. You may also be asked for a live selfie alongside the document. KYC is reviewed within 24 hours, and completing it unlocks higher withdrawal limits while protecting your account from unauthorised access.
I forgot my bitji password. How do I reset it?
To reset your bitji password, tap Forgot Password on the login page and enter the email address linked to your account. A reset link arrives in your inbox within a few minutes — check your spam folder if you do not see it. For further help, email [email protected] with your registered mobile number and our team will assist you promptly.
Can I have more than one bitji account?
No — bitji strictly permits only one account per person. Duplicate accounts violate our Terms and Conditions and may result in all linked accounts being suspended with balances forfeited. If you are having trouble accessing your existing bitji account, contact our support team rather than opening a new one and we will resolve the issue.
How do I close my bitji account permanently?
To permanently close your bitji account, email [email protected] from your registered address with the subject Account Closure Request. Withdraw any remaining balance before submitting, as closure processing can take up to 5 business days. If the reason is a gambling concern rather than a routine closure, use the self-exclusion tool in Account Settings for immediate protection.
💰 Deposits & Withdrawals
How do I deposit money into my bitji account using bKash?
To deposit via bKash on bitji, log in, go to the Deposit section, and select bKash. A payment reference and merchant number will appear on screen. Open your bKash app, choose Send Money or Payment, enter the details shown, and confirm with your PIN. Your bitji balance is credited within seconds of the transaction completing successfully.
How long does a bKash deposit take to appear on bitji?
A bKash deposit on bitji is credited almost instantly — usually within seconds of the payment confirming. During peak hours it can occasionally take up to 5 minutes. If your balance has not updated after 15 minutes, contact [email protected] with your bKash transaction ID and our team will investigate and resolve it promptly.
What is the minimum deposit amount on bitji?
The minimum deposit on bitji is ৳200 for mobile wallet payments including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum may differ — check the Deposit page inside your account for the exact limit that applies to your chosen payment method.
How do I withdraw my winnings from bitji to Nagad?
To withdraw to Nagad, go to the Withdraw section of your bitji account, select Nagad, enter your registered Nagad number and the withdrawal amount, then confirm. Nagad withdrawals are generally processed within 1-3 hours on business days. Make sure your Nagad number matches the one registered on your bitji account to avoid verification delays.
What is the minimum withdrawal amount on bitji?
The minimum withdrawal on bitji is ৳500 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfers the minimum is typically ৳1,000. bitji does not charge withdrawal fees on standard transactions, though your mobile wallet provider or bank may apply a small service charge on their end — check with your provider.
🎮 Games & Gameplay
Can I play bitji games on my mobile phone without downloading an app?
Yes — bitji is fully optimised for mobile play directly in your phone browser with no app download required. The site works smoothly on Android and iOS. Open bitji.pro in Chrome or Safari and the platform loads as a mobile-first experience designed for smaller screens, giving you the same smooth gameplay you would get on a desktop computer.
Are the games on bitji certified as fair?
All games on bitji use certified Random Number Generator (RNG) technology, meaning every outcome is statistically independent and impossible to predict or manipulate. Our providers — including Pragmatic Play, Evolution Gaming, and Spribe — undergo independent third-party audits for fairness. You can check the RTP percentage of any slot in the game information panel before you start playing.
Can I bet on BPL and IPL cricket matches on bitji?
Yes — bitji covers major cricket tournaments including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, and bilateral series involving the Bangladesh Tigers. Pre-match and live in-play betting are both available. Markets typically include match winner, top run-scorer, total sixes, and over-by-over run totals.
What slot games are available on bitji?
bitji offers hundreds of slot games from leading providers including Pragmatic Play, NetEnt, and Microgaming. You will find classic three-reel titles, feature-rich video slots with bonus rounds and free spins, and jackpot games with large prize pools. All slots run directly in your mobile browser and display their RTP in the game info panel before you play.
🎁 Bonuses & Promotions
What welcome bonus does bitji offer new players?
bitji offers a welcome bonus on your first deposit. The specific percentage match and maximum amount may vary — check the Promotions section after registering for the current offer. Welcome bonuses on bitji typically add a percentage of your first deposit to your bonus balance up to a stated maximum in BDT, giving your first session a meaningful head start.
What is the wagering requirement on bitji bonuses?
The wagering requirement specifies how many times you must bet through the bonus amount before it converts to withdrawable real money. For example, a 20x wagering requirement on a ৳1,000 bonus means placing ৳20,000 in total bets before you can cash out that bonus. Each promotion has its own rollover figure — always read the T&C for the exact requirement before claiming.
Do bitji bonuses expire if I do not use them?
Yes — bitji bonuses carry an expiry period, typically 7 to 30 days from the date they are credited to your account. If you do not meet the wagering requirement within the expiry window, the bonus and any winnings generated from it are removed automatically. Always check the specific promotion terms for the exact expiry date before claiming an offer.
Can I withdraw bonus funds before completing the wagering requirement?
No — bonus funds on bitji cannot be withdrawn until the wagering requirement is fully completed. Your real-money deposit balance can be withdrawn at any time under standard processing rules, but the bonus amount and any winnings generated from it stay locked until rollover is complete. Attempting an early withdrawal typically results in the bonus being forfeited entirely.
🛡️ Safety & Responsible Gaming
Is bitji safe and secure for Bangladeshi players?
bitji is a secure gaming platform protected by industry-standard 256-bit SSL encryption, which safeguards all transactions and personal data in transit. All games run on certified RNG systems supplied by reputable international providers. We are committed to operating a transparent, fair, and safe environment for players across Bangladesh, from Dhaka and Chittagong to Sylhet and Khulna.
What is the minimum age to play on bitji?
The minimum age to register and play on bitji is 21 years old, and this rule is strictly enforced across all games and betting markets. When registering you confirm you meet this age requirement. bitji may request age-verification documents at any time, and any account found to belong to a player under 21 will be immediately suspended in line with our Terms and Conditions.
How do I set deposit limits or take a break from gambling on bitji?
Log into your bitji account, go to Account Settings, and select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, activate a temporary play break from 24 hours up to 6 weeks, or request permanent self-exclusion for a minimum of 12 months. Limit reductions take effect immediately; increases require a 24-hour cooling-off period before they apply.
I think gambling is becoming a problem for me. Where can I get help?
If you feel gambling is no longer under your control, contact bitji support at [email protected] immediately — we can apply a self-exclusion to your account within 24 hours. You can also activate a deposit limit or cooling-off period right now via Account Settings without contacting support. Taking action early is the right move, and our team is here to help you without judgement at any time.
Still Have Questions?
Our support team is available around the clock every day of the year. Or dive straight into the games — bitji is ready when you are.
21+ only. Gaming involves financial risk. Please play responsibly and within your means.