bitji Privacy Policy — Your Data, Protected
This Privacy Policy explains what personal data bitji collects from players, how it is used, who it is shared with, and what rights you hold over your own information.
1. Introduction
bitji ("we", "us", "our") operates the online gaming platform accessible at bitji.pro. We are committed to protecting the privacy and personal data of every player who registers and plays on our platform. This Privacy Policy sets out in plain terms what data we collect, why we collect it, how we use it, with whom we share it, and how long we retain it.
By creating a bitji account or using our services in any form, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with the practices described in this policy, please do not use the bitji platform. This policy applies to all players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh, as well as to users accessing bitji from any other location.
Your Data at a Glance
Name, date of birth, and government ID collected at registration for KYC verification.
Transaction records via bKash, Nagad, Rocket, Upay. Card numbers are never stored by bitji.
Device type, browser, IP address, and pages visited, used to improve platform performance.
All data transmitted between your device and bitji is protected by 256-bit SSL encryption.
bitji does not sell, rent, or trade your personal data to third parties for marketing purposes.
You may request access, correction, or deletion of your personal data at any time via [email protected].
2. Information We Collect
bitji collects personal data only to the extent necessary to provide our gaming services, verify player identity, process transactions, and comply with applicable legal obligations. The categories of data we collect include:
- Identity and contact data: full name, date of birth, email address, and mobile phone number provided at registration.
- Verification documents: copies of government-issued identification (e.g. National ID, passport, driving licence) submitted during the KYC verification process.
- Financial data: payment method details (bKash number, Nagad number, Rocket number, Upay number), transaction history, deposit and withdrawal records. bitji does not store full card numbers.
- Technical and usage data: IP address, device type and operating system, browser type and version, session duration, pages visited, and referring URLs.
- Gameplay and betting data: game participation history, wager amounts, results, and bonus usage logs, retained for fair-play monitoring and dispute resolution.
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless required by law as part of an enhanced due-diligence process.
3. How We Use Your Information
bitji uses personal data for the following purposes only. We do not use your data for any purpose that has not been disclosed in this policy:
- Account creation and management: to register your account, verify your identity, and maintain accurate records of your profile and preferences.
- Service delivery: to process deposits and withdrawals, credit winnings, award bonuses, and resolve any disputes arising from gameplay.
- Regulatory compliance: to fulfil anti-money laundering (AML) and know-your-customer (KYC) obligations, including verifying the source of deposited funds and reporting suspicious activity as required by law.
- Customer support: to respond to your enquiries, process complaints, and communicate service updates relevant to your account.
- Platform improvement: to analyse aggregated, anonymised usage patterns and improve the performance, security, and content of the bitji platform.
- Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour, to apply limits or restrictions when required, and to communicate responsible gaming resources to players who may need them.
4. Legal Basis for Processing
bitji processes your personal data on one or more of the following legal bases, depending on the purpose of processing:
- Contractual necessity: processing required to perform the contract between you and bitji — for example, to operate your account and settle financial transactions.
- Legal obligation: processing required to comply with applicable AML, KYC, and data-retention laws.
- Legitimate interests: processing carried out to improve our platform, detect fraud and abuse, and ensure the security of our systems, provided such interests are not overridden by your privacy rights.
- Consent: where we rely on consent as the legal basis (for example, to send you optional marketing communications), you may withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.
5. Sharing Your Information
bitji does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:
- Service providers: third-party companies contracted by bitji to assist in delivering our services — including payment processing partners (bKash, Nagad, Rocket, Upay), identity-verification providers, fraud-detection systems, and IT infrastructure providers. These companies are bound by data-processing agreements and may not use your data for any purpose other than providing the contracted service.
- Legal authorities: we may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities when required to do so by law, court order, or formal legal process.
- Business transfers: if bitji undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy.
- With your explicit consent: in any other circumstance where you have given us your clear, informed consent to share specific data with a named third party.
6. Payment Data and Financial Information
All payment transactions on the bitji platform are processed by licensed payment service providers. When you make a deposit via bKash, Nagad, Rocket, or Upay, the actual payment credentials (such as your mobile banking PIN) are entered directly on your payment provider's interface — not on bitji. bitji receives a confirmation of the completed transaction, a reference number, and the amount. We do not receive or store your mobile banking password, PIN, or OTP codes.
For card payments processed via Visa or Mastercard, full card numbers are handled by a PCI-DSS compliant payment processor and are never transmitted to or stored by bitji systems. bitji retains only the last four digits of a card number, the card type, and the expiry month and year for transaction identification purposes.
7. Cookies and Tracking Technologies
The bitji platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. We use the following types of cookies:
- Essential cookies: required for the platform to function correctly, including session management, login state persistence, and security tokens. These cannot be disabled without impairing core platform functionality.
- Analytics cookies: used to collect anonymised information about how players navigate the platform. This data is used to identify usability issues, measure page performance, and improve overall player experience.
- Preference cookies: used to remember your language preference, display settings, and other personalisation choices so you do not need to reconfigure them on each visit.
8. Data Security
bitji implements and maintains industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/ TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting staff access to personal data on a need-to-know basis, regular security audits and penetration testing of platform infrastructure, and two-factor authentication requirements for administrative access.
Despite these measures, no method of transmission over the internet and no method of electronic storage is 100% secure. While bitji strives to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. If you suspect that your account has been compromised, please contact us immediately at [email protected].
9. Data Retention
bitji retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. In practice, this means we retain account data and transaction records for a minimum of five years following account closure to meet AML and financial record-keeping obligations. Gameplay logs and bet history are retained for a minimum of three years for dispute resolution and fair-play audit purposes.
When data is no longer required and there is no legal obligation to retain it, bitji will securely delete or anonymise it. If you request account closure, your account will be deactivated immediately, but core transaction and identity records will be retained for the legally required minimum period before secure deletion.
10. Your Data Rights
As a bitji player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request. bitji will respond within 28 calendar days:
- Right of access: you may request a copy of the personal data bitji holds about you, along with an explanation of how it is used and with whom it is shared.
- Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
- Right of erasure: in certain circumstances, you may request that we delete the personal data we hold about you. This right is subject to our legal retention obligations and may not apply where we are required by law to retain your data.
- Right to restrict processing: you may request that we limit the way we use your personal data in certain circumstances, for example while a correction request is being assessed.
- Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
bitji will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied. We may ask you to verify your identity before processing a request to protect against fraudulent access to another person's data.
11. Children and Minors
The bitji platform is strictly for adults aged 21 and above. bitji does not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data, we will immediately suspend that account, void any associated activity, and securely delete the personal data in question. If you believe a minor has registered on bitji, please notify us immediately at [email protected].
12. Changes to This Privacy Policy
bitji reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, applicable law, or platform functionality. When material changes are made, the updated policy will be published at bitji.pro/privacy-policy with a revised effective date. Where reasonably practicable, we will notify registered players by email or in-platform notification when significant changes are made.
Your continued use of the bitji platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of how bitji protects your data.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data bitji holds about you, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days and to resolve substantive requests within 28 calendar days.
Please include your registered email address and account username in all privacy-related correspondence so we can locate your records and respond efficiently.
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